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Technical Support Engineer
TimeKompas
Raipur, Chhattisgarh
Full-time
Posted 09 Jun, 2026
Job Description
Provide exceptional technical support to TimeKompas customers. Help businesses troubleshoot and resolve issues with our HRMS and payroll platform.
Responsibilities
- Respond to customer queries via ticket, phone and chat
- Diagnose and resolve technical issues
- Escalate complex issues to development team
- Create knowledge base articles
- Follow up with customers to ensure satisfaction
Requirements
- 1+ year experience in technical support
- Strong communication skills in Hindi and English
- Basic knowledge of SQL and web technologies
- Problem-solving aptitude
- Customer service mindset
Required Skills
SQL
Web Technologies
Communication
Troubleshooting
Benefits
- Rotational shifts with shift allowance
- Weekend off (Sunday fixed)
- Cab facility for night shifts
- Performance incentives